Business Analysis · Enterprise Technology · CRM · Workflow Platforms
Synoptek
CRM and digital-transformation workstreams
Synoptek is a managed IT services and consulting firm. The engagement supported enterprise digital-transformation programmes spanning CRM systems, workflow platforms, and operational process improvement.
Operational workflows lacked formal documentation, creating error-prone handoffs between business stakeholders and technical delivery teams.
Conducted stakeholder interviews to gather requirements, analyse workflows, and document business processes.
Prepared BRDs, functional specifications, user stories, and process documentation for CRM and workflow initiatives.
Performed gap analysis and impact assessments on proposed solutions.
Maintained requirements artefacts across the SDLC and aligned cross-functional teams around business expectations.
Delivered structured requirements documentation across multiple transformation workstreams over 17 months.
Improved CRM and workflow delivery through precise process analysis and implementation-ready specifications.
“Mehboob has been a great asset to our team. He demonstrated an ability to rapidly assimilate knowledge on one of our most challenging clients and adapt quickly to changing needs.